One Stop Support Services - BlackBeltHelp

Solution: Simplify Contact Center and Software Platform for OneStop Services

Provider: BlackBeltHelp Inc.

BlackBeltHelp's Simplify Contact Center is a cloud-based contact center solution that enables multi-modal student support whether staff are working on campus or at home. It helps higher education institutions in scaling support services while reducing costs and enhancing student satisfaction.

In a student-focused world, the consistent and high-quality contact center support by BlackBeltHelp reduces administrative burdens and costs, improves operational efficiencies and student experience while expanding access. This is enabled by an AI-powered cloud-based platform offering integrated voice, chat, ticket, email, and bot technology.

Contract Highlights

  • SIMPLIFY Contact Center Services – OneStop
    • 24x7x365 or After-Hours Multi-Channel Student Accounts, Financial Aid, Registration and Records, Admissions, Switchboard Live Call Center Services
  • SIMPLIFY Software Platform
    • AI Chatbot: Chatbot to assist students with self-service support options that helps institutions in reducing the support costs
    • Advisor Desktop: Simplify Advisor is a consolidated platform for addressing support requests related to IT and student services throughout the entire lifecycle
    • SMS Nudging: Enable 24x7 proactive messaging that will encourage students to take a specific action and drive engagement
  • Discounted Pricing

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Bid, Award and Contract Documents

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EdgeMarket Contract Identification Number (ECIN)

The ECIN for this contract is:  269EMCPS-23-001-EM-BBH

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Enrollment, Marketing and Other Support Services (EMOSS) (2023)