Solution: OneStop – the Ultimate Solution for Comprehensive Student Support
Provider: BlackBeltHelp Inc.
24/7, multimodal Student Services Support to improve student experience and increase staff bandwidth. Through seamless integration with campus systems (SIS/ERP, LMS, FAMS, and more), our agents can address students’ questions around admissions, financial aid, registration, records, accounts and beyond.
Contract Highlights
- SIMPLIFY Contact Center Services – OneStop
- 24x7x365 or After-Hours Multi-Channel Student Accounts, Financial Aid, Registration and Records, Admissions, Switchboard Live Call Center Services
- SIMPLIFY Software Platform
- AI Chatbot: Chatbot to assist students with self-service support options that helps institutions in reducing the support costs
- Advisor Desktop: Simplify Advisor is a consolidated platform for addressing support requests related to IT and student services throughout the entire lifecycle
- SMS Nudging: Enable 24x7 proactive messaging that will encourage students to take a specific action and drive engagement
- Discounted Pricing
To Inquire
For more information, contact: edgemarket@njedge.net
Method of Procurement
- Competitive procurement (RFP) under EdgeMarket
Bid, Award and Contract Documents
- Bid and Award Documents
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EdgeMarket Contract Identification Number (ECIN)
The ECIN for this contract is: 269EMCPS-23-001-EM-BBH
When you utilize this agreement:
- Please be sure to include the appropriate ECIN all purchase orders for goods or services purchased pursuant to this contract vehicle, and ensure that the vendor includes the same ECIN on relevant invoices.
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Return to Solution Category
Enrollment, Marketing and Other Support Services (EMOSS) (2023)