Mark43 Public Safety Operations Platform

Solution: Mark43 Public Safety Operations Platform

Provider: Mark43, Inc.

The Mark43 cloud-native Public Safety Operations Platform, a comprehensive suite integrating Computer-Aided Dispatch (CAD), Records Management System (RMS), Digital Evidence, Mobile, and Analytics into one secure ecosystem that delivers:

• Unified Operations: A cohesive environment linking CAD, RMS, evidence, and analytics for real-time visibility and collaboration.
• Interoperability by Design: Open APIs, NG9-1-1 readiness, and seamless third-party integrations enabling multi-agency coordination.
• Cloud-First Security: AWS GovCloud infrastructure and alignment with CJIS, National Institute of Standards and Technology (NIST), and American Institute of CPAs (AICPA) trust services criteria.=
• Configurable Efficiency: Mark43’s adaptable platform streamlines operations while ensuring accurate, timely data to guide decisions and build community trust.
• Actionable Insights: Mark43’s analytics platform, Insights, transforms operational data into insights that improve performance and transparency.
• Mobile-First Response: Mark43 OnScene extends CAD and RMS capabilities to the field for faster, safer response.

Available Under this Contract

Core Records Management System (RMS) Modules - Includes the following core components:

• Report Writing
• Case Management
• Property and Evidence Management
• Fillable PDFs
• Booking
• Crash
• Civil
• Permits and Licensing
• BriefAI
• ReportAI
• eCitations
• OnScene Mobile Application

Additional add-ons are also available for purchase. Custom modules may be developed and offered.

Core Computer-Aided Dispatch (CAD) Modules - Includes the following core components:

• CAD Call-Taker/Dispatcher
• CAD First Responder
• CAD Fire First Responder
• Alternate CAD
• OnScene Moible Application
• and CommSys ConnectCIC Base Query Modules

Additional add-ons are also available for purchase. Custom modules may be developed and offered.

Core Platform Modules - Includes the following core components:

• Base Data Lake
• Insights-Informed
• and Universal Search

Additional add-ons are also available for purchase.

Professional Services for Implementation - Includes the following core components:

• Implementation
• Project Oversight
• Data Analytics Implementation Services
• Security Implementation
• Training
• Data Migration
• and CommSys ConnectCIC Implementation

Certain add-ons may require additional professional services, which requires scoping and pricing. Custom Services may be developed and offered.

Technical Account Management - Includes:

• A dedicated Mark43 TAM who will assist with aligning the agencies' long-term goals, and ensure they are making the most of their Mark43 purchase.

Security Services - Includes the following core components:

• Mark43 Fortified
• CyberClarity

To Inquire

For more information, contact: edgemarket@njedge.net

Method of Procurement

• Competitive procurement (RFP) under EdgeMarket

Bid, Award and Contract Documents

• Bid and Award Documents

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If you do not have a Member-Only login and wish to see the contract documents, contact: edgemarket@njedge.net