IT Help Desk Support Services - BlackBeltHelp

Solution: SIMPLIFY IT Help Desk Support Services

Provider: BlackBeltHelp Inc.

BlackBeltHelp's SIMPLIFY IT Help Desk service offers flexibility, economy, and powerful tools that combine to increase service levels and end-user satisfaction while reducing overall cost of operations.

Contract Highlights

  • IT, LMS, ERP, SIS and other live help desk services
  • 24x7x365 IT Support or After-Hours IT Support, Including Weekends & Holidays
  • Shared or Dedicated Resources
  • Domestic or International Resources
  • Discounted per-interaction and annual escalation rates
  • AI-enabled voice and chat bot
  • Knowledge Base
  • Comprehensive Service Level Agreement

To Inquire

For more information, or to request a copy of the master agreement, contact:

Procurement Information and Documents

See IT Help Desk Services

EdgeMarket Contract Identification Number (ECIN)

There are two ECINs for this contract: 

269EMCPS-21-003-CP-BBH - EdgeMarket Cooperative Pricing System (available for use nationally)

269EMCPS-21-003-LA-BBH - NJEdge.Net, Inc. as Lead Agency (for New Jersey public sector entities)

When you utilize this agreement:

  • Please be sure to include the appropriate ECIN all purchase orders for goods or services purchased pursuant to this contract vehicle, and ensure that the vendor include the same ECIN on relevant invoices.
  • Please complete the EdgeMarket: Notice of Use of EdgeMarket Agreement form.