Provider: Blackboard Inc.
Edge Line of Business: EdgePro
Professional services designed to student service outcomes in the IT help desk and support functions such as the registrar or bursar's office. This service represents a dedicated off-site call support staff which can address low-level service tickets and escalate calls which need more attention to campus staff.
Typical Use Cases
- A campus help desk or student support center is overwhelmed during busy times of the academic calendar and needs additional support to augment current staff through the busy period
- An institution wishes to offer more responsive and comprehensive 24x7 service than they’re able to with on-site staff
- An institution wishes to outsource low-level service items to allow on-site staff to focus on higher-leverage support scenarios
For more information, contact: firstname.lastname@example.org
Method of Procurement
- Negotiated professional services under Lead Agency
Bid, Award and Contract Documents
For bid and contract documents, contact: email@example.com