IT Help Desk & Student Support Call Center

Provider: Blackboard Inc.

Staffing for IT help desk and support functions such as the registrar or bursar's office. This service represents a dedicated off-site call support staff which can address low-level service tickets and escalate calls which need more attention to campus staff.

Typical Use Cases

  • A campus help desk or student support center is overwhelmed during busy times of the academic calendar and needs additional support to augment current staff through the busy period
  • An institution wishes to offer more responsive and comprehensive 24x7 service than they’re able to with on-site staff
  • An institution wishes to outsource low-level service items to allow on-site staff to focus on higher-leverage support scenarios

To Inquire

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Method of Procurement

Bid, Award and Contract Documents

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